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Express Auto Transport
9772 Princeton-Glendale Rd
Cincinnati, OH 45246 |
My mission was to ship a 1972 Oldsmobile Cutlass from Indianapolis to west of Philadelphia. After trying to deal with one of your competitors and getting nowhere, frustrated and annoyed, I called Express Auto Transport. In ten minutes the details were completed. In several hours the contract was E-mailed and confirmed and the driver called me the next day. The car was at my door in 3 1/2 days after my first contact. The price was reasonable and the deposit and COD produced a very efficent transaction. The driver could not have been more concerned, careful and professional. A totally great experience and I have told my friends and several car dealerships. You represent the way American companies should conduct business.
MNW Radnor, PA.
Just a quick note to thank you on the remarkable service provided by you and the carrier Allen Transporting. Tom was very friendly and courteous when working with me to set up the transport. Sean Allen was very accommodating and nice! even when I mistakenly gave him wrong directions!
Overall, service was impeccable. Thank you for helping make my relocation process smoother!
Jose C.
Ohio to California
Thanks you guys SO MUCH for everything !! The driver, Daniel, was such a nice guy....If you hear from him, tell him Thanks again !!
Sincerely,
Karen R.
Absolutely you are in my book! I will use you from now on and will recommend you to other college students trying to get their cars shipped home and back. Thank you again.
Sue T.
I am really very happy with the service provided by your staff . They were very courteous and offered help all the time . My special thanks to Lisa , Monica, Crystal and Shearg(driver)
Rakesh
I would like to take a moment to compliment each and every one who was involved in getting the car shipped in perfect condition, from customer service Wendy and not to forget the driver for his patiience and last but not least Chris thank you guys for your hard work ..and for making it happen ..i know it was not easy.
P.S i will definetly use you again and allready recomended you to the seller where the car was originated.
Warm Regards Marcel lo
You guys rock. Ken B. delivered my motorcycle and I was able to put the plates on and go! Ken had the bike unloaded and keys ready within minutes of his arrival.
Thanks again for your speedy and "worth the cost" shipment.
I will recommend you to all my friends who own a motorcycle and will definitely use you again.
Thanks again, Go Army!
Ken Ramos
To express auto transport customer service team:
I would like to say how great the driver, Roger, was in delivering my car. He adjusted his time to meet my arrival needs which was greatly appreciated. He also was very courteous, kind and pleasant upon delivering my car.
Jane
I received the vehicle on Friday in good shape. This was a purchase from Michigan, and both myself and the seller were out of town at various points of the shipping process. I made arrangements with another person here in Florida to receive it.
My point of all this is that although convoluted as the process was, it went off without a hitch. Express AT kept me informed of what was going on, and accomodated changes in contact persons, phone numbers, etc. You were also within 10% of the lowest quote I received (and I got a lot)!
Thank you for your service and value. If I ever have need of auto transport services again, I will simply call you.
Kevin F.
Michigan to Florida
I just thought I'd let you know that your service was wonderful.
My car was delivered to my driveway as promised, when promised, and for the price promised. Everyone involved in the transport was knowledgeable, courteous, and helpful.
If have the need for auto transport again, I will certainly use your service and will recommend it to anyone I know who needs your service.
Bruce L.
Ohio to California
I contacted Express after reading reviews on all the review sites I could find, including epinions and auto-transport-reviews.com, as I was very nervous about shipping my car from my home in NJ to my daughter in San Diego.
Even though there were less expensive bids (cheapest was $750), I went with Express because of the reviews, their policies and their phone manner. I also didn't want to spend the extra money ($1500 and up) for an enclosed carrier. Express charged me $995.
When I called, they were very courteous and I spoke to 3 different people in the office, as I would think of new questions to ask and call back.
Not only did Express find me a carrier within 2 days, but they also found someone who could pick up the car precisely when I needed them to.
All-in-all, I found the experience to be excellent and accommodating to my needs. I would recommend Express as a broker and TLC as a carrier without hesitation.
Meryl S.
New Jersey to California
Your service was excellent. My Blazer was picked up and delivered as promised. Everyone was friendly and courteous. The driver that made the delivery was excellent. He called to let me know where he was and when it would be delivered. He was very professional. I had dealt with another company for one month and got nowhere. They just made promises. Thanks again for the great service.
Tom S
Connecticut to Flordia
I would like to take this time to say THANK YOU for your handling on the transportation and delivery of my Custom Motorcycle. Express Auto has shown exceptional relations skills when it comes to keeping in contact with their client. From the time the order was placed, during, and right on up to delivery, Express Auto was in contact each step of the way to let you know the status of your order. In this day and age where customer relations has taken a back seat with the customer, it is a breath of fresh air to see that there are still a few select companies who value their reputation, experience and customer satisfaction, when handling business. Express Auto is amongst those select few.
A positive referral for all of those whom are looking to transport their vehicles.
Way to go Express Auto!
Steve C
Utah to California
Thanks for a GREAT experience in moving my son's 1984 Camaro! I placed the order on 1/3/07 for pickup on or after 1/5/07. The vehicle was picked up on Saturday, 1/6/07 in Minot, ND and delivered safely to Traverse City, MI on Monday, 1/8/07! It couldn't have been any smoother or faster! Thanks again!! The next time I need to transport a vehicle, it will be with Express Auto - GREAT JOB!!!
Sincerely,
Charlie F
PS - The driver, Gary, from MDZ trucking did an excellent job! Thank you. The vehicle was delivered right on schedule, and without a scratch. I am quite pleased with the service.
Wow! You guys did a great job with transporting my son's car from Indio, Ca. to New Orleans, La. The phone service with Phil was excellent and the driver Raymond was right on time when he said he would be here to pick up the car and he was right on time with the delivery to New Orleans, La.
Keep up the good work guys!
Thank you very much.
Rosine C
Thank you for the professional way you conduct your business. I was very pleased with your service and the extra attention that was paid to my car by your driver, as he maintained constant contact with me while moving my car. Finally a company that actually DOES offer superior customer service!! I will definitely refer your company and use you again in the future.
David H
California to Massachusetts
In an industry which is often plagued by unethical business practices, I know I do not have to worry about Express Auto Transport. My repeat business since the year 2000 only goes to show how exceptionally happy I am with their performance. I have high expectations of performance, and Express is the company I turn to for the best results.
Regards,
Gary W
Traveling Secretary
Cincinnati Reds
Talk about professional service- I happen to have stumbled into a frustrating experience with another shipping company and Express Auto came to my rescue. I could not be happier with the treatment of the staff, business ethic and of course the end result- timely delivery of my vehicle! Thanks so much for meeting my demands. Every representative I spoke to is a true professional in my book. You are the business shipping customers ought to look for.
GPB
Las Vegas, NV to Hampton, VA
I know many times the only messages we seem to get are the complaints and not the “thank you’s”.
But this one is a VERY BIG THANK YOU to you two for taking the order (Lisa) and then facilitating the move (Krista) of my son’s truck from TX to VA. It was a surprise 28th birthday (Dec. 25th Christmas Baby) gift for him when he and his family flew to TX for Christmas (and birthday)! They had been operating on one vehicle for several months and were in a real need of another.
Express Auto came across as a very professional and consumer friendly business, which you made the latter part happen. I will gladly use you again if and when the need arises and will also spread the word as I hear of anyone needing a transporter.
Again, THANK YOU!
Rich W
Lynnette,
Your company should be proud of the exceptional work you do. I have never received the level of service you provide, ANYWHERE. Thanks to you, Express Auto Transport is the only carrier that I will use in the future. Let it be noted, this is the second vehicle that you have assisted me with for transport to Southern California, and each time you have kept me up to date with the entire process. Of course, I will be contacting Express Auto Transport for my third vehicle in the coming weeks. Once again, Thank you Lynnette for the level of service you provide. You set the standard!
Warmest Regards,
Bradley T.
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